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Learn how behavior analysts can use experience mapping to uncover barriers, improve systems, and design more effective services using journey maps, experience maps, and service blueprints.

MAP BETTER EXPERIENCES.

People move through services, organizations, and systems every day, but friction, delays, and confusing processes often interfere with outcomes.

Experience mapping helps professionals visualize behavior across systems to identify barriers, improve engagement, and create better experiences.

In this course, you'll learn how behavior analysts can apply mapping frameworks to analyze behavior across environments, identify breakdown points, and improve organizational systems through practical case studies and hands-on activities.

By the end of this course, you'll understand how behavioral science can be used to analyze experiences, improve systems, and create more effective services.

$30

LIVE SESSION: July 22nd, 2026

Eastern: 7:00 - 8:40 pm EST
Central: 6:00 - 7:40 pm CST
Mountain: 5:00 - 6:40 pm MST
Pacific: 4:00 - 5:40 pm PST


A BEHAVIOR ANALYST'S GUIDE TO MAPPING EXPERIENCES

Some of the discoveries you'll make in this course

Differentiate Between Mapping Frameworks

Learn when to use experience maps, journey maps, and service blueprints based on organizational goals and behavioral questions.

Analyze Behavioral Patterns Across Systems

Identify barriers, reinforcement patterns, friction points, and environmental variables that influence engagement and follow-through.

Apply Mapping to Organizational Problems

Use behavioral frameworks to improve onboarding, service delivery, customer experiences, and operational systems.

Build Experience Maps and Journey Maps

Practice creating maps that visualize behaviors, touchpoints, emotions, and barriers across systems.

EARN CONTINUING EDUCATION UNITS (CEUS) 

OP-23-10336

By completing this course you will earn:   

 
2 Learning CEUs 

WHY ATTEND?

HANDS ON PRACTICE

Work through real-world examples and practice building maps using behavioral frameworks that can immediately transfer to organizational and clinical settings.

INCREASE YOUR PROFESSIONAL IMPACT

Explore practical mapping approaches used to understand behavior across systems, identify friction points, and improve experiences through data-informed decision making.

GREAT RESOURCES

Leave with mapping frameworks, decision tools, and practical strategies for improving experiences across services and organizations.

Whether you’re working in clinical services, leadership, or organizational settings, this course introduces how mapping skills can help behavior analysts communicate insights, solve complex problems, and create change at a larger scale.

MEET YOUR INSTRUCTOR

Maya Griffin

M.A., BCBA, LSSYB
Maya Griffin began her career as a clinical BCBA and clinical director before transitioning into Organizational Behavior Management and technology consulting. Recognizing that behavioral science extends far beyond clinical settings, she expanded her work into digital systems, product design, and organizational processes.

Today, Maya applies behavioral science to understand how people interact with systems, services, and technology. Her work focuses on identifying barriers, analyzing user behavior, and improving experiences through behaviorally informed system design.

Passionate about expanding how behavior analysts apply their skillsets, Maya helps professionals understand how behavioral science can support work across technology, systems improvement, and organizational settings. She looks forward to helping you explore how mapping experiences can create better outcomes for both people and organizations.

COURSE REVIEWS

COMING SOON

ABOUT US

MORALIS MACHINA

In a nutshell? 

We're behavioral scientists on a mission to make corporate culture less toxic and more top-notch. 

Come find out how to make real waves in the workplace. 

COURSE CONTENTS

FAQ

How many CEUs will I get?

If you're BACB certified, completing the course will get you 2 Learning CEUs!

Who is this course for? 

This course is designed for behavior analysts, OBM practitioners, leaders, and professionals interested in improving systems, experiences, and service delivery using behavioral science.

Are there any pre-requisite skills? 

A basic understanding of behavioral phenomena (e.g., reinforcement, punishment and extinction) and a desire to engage is all you need for this course. 

What if I'm not certified through the BACB? 

That's okay! In lieu of CEUs, you'll get a certificate of completion.